JetRide — Membership Onboarding Specialist (billing and account discrepancy resolution)
Reviewed member billing/accounts and resolved account discrepancies through workflow monitoring and direct member communications. Coordinated onboarding lifecycle steps including contract execution and account setup, ensuring records and billing details remained accurate. Escalated technical or service issues when needed to maintain membership and logistics operations. • Managed member onboarding lifecycle data • Conducted billing reviews and discrepancy resolution • Monitored system workflows and escalated issues • Communicated with members to resolve inquiries