Principal/Senior Technical Writer focused on creating AI platform documentation and internal AI training/knowledge-base content (10/2021–03/2025)
Drove content and documentation work that supports AI and knowledge-base adoption by creating and maintaining training materials for AI technology usage. Produced modular, accessible documentation intended to be used as structured training/learning resources for developers and system administrators. • Authored internal technical knowledge base and training materials supporting AI technology adoption • Optimized content for accessibility and localization for global audiences • Integrated user feedback into documentation updates to improve engagement • Contributed to metrics-driven processes to track quality and adoption impact