Alex B.

Key Skills

Software

No software listed

Top Subject Matter

AI Training

Prompt Engineering

Customer Support Logic

Top Data Types

Text

Document

Top Task Types

RLHF

Freelancer Overview

Technical Trainer (Amazon Rewards Mastercard Account). Brings 1+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Certificate, Institut Français d'Haïti (2021) and Certificate, Institut Haïtiano-Américain (2016). AI-training focus includes data types such as Text and labeling workflows including RLHF.

Labeling Experience

Technical Trainer (Amazon Rewards Mastercard Account)

TextRLHF

As a Technical Trainer for the Amazon Rewards Mastercard account at Alorica, I managed and optimized AI training pipelines involving large language models. I specialized in prompt engineering and structural data formatting to enhance AI system outputs and user interactions. My responsibilities included designing audits for AI responses and ensuring compliance with safety and quality standards. • Conducted regular prompt engineering sessions to train AI models through RLHF methodologies. • Optimized and reformatted support logic data to improve model accuracy and usability. • Developed and enforced compliance metrics for AI behavior and safety. • Delivered multilingual technical onboarding, translating complex requirements for diverse user bases.

2021 - Present

Education

Work History