Akshitha

Key Skills

Software

Other

Top Subject Matter

AI chatbot evaluation and prompt/content review

Customer support workflow operations (non-AI labeling)

Top Data Types

Text

Top Task Types

Data Collection

Freelancer Overview

Freelance AI Trainer & Frontend Developer (AI training/evaluation via chatbot response analysis, prompt improvement, and. Brings 8+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other, N, and A. Education includes Master of Computer Applications, Mangalore University (2018) and Bachelor of Computer Applications, S.D.M College (2014). AI-training focus includes data types such as Text, Computer Code, and Programming and labeling workflows including Evaluation, Rating, and Data Collection.

Labeling Experience

Freelance AI Trainer & Frontend Developer (AI training/evaluation via chatbot response analysis, prompt improvement, and content review)

OtherText

Performed AI chatbot response analysis, prompt improvement, and content review tasks to assess and enhance AI output quality. Reviewed and refined AI-generated responses across multiple review cycles to improve clarity, factual accuracy, and alignment with user intent. Contributed to improved AI accuracy and user experience for chatbot-integrated applications. • Chatbot response analysis and quality evaluation • Prompt improvement and iterative refinement • Content review for relevance and correctness • Response polishing for intent alignment

2022 - 2026

Process Consultant (excluded AI/data labeling focus; included only because workflows were described, not direct labeling)

Data Collection

Supported customer support and non-voice insurance claim processes that involved handling and managing client queries and workflows. Assisted in workflow operations by processing high volumes of client requests and maintaining service quality benchmarks. Focused on accurate and timely resolution of client issues through operational workflow management rather than explicit AI data labeling. • Managed 50+ daily client queries and workflows • Maintained accuracy and customer satisfaction • Identified workflow improvements to reduce processing time • Coordinated with cross-functional teams for issue resolution

2019 - 2022

Education

Work History