Akporhiere N.

Key Skills

Software

No software listed

Top Subject Matter

Legal Services & Contract Review

Regulatory Compliance & Risk Analysis

Legal Research & Document Analysis

Top Data Types

Text

Document

Top Task Types

No task types listed

Freelancer Overview

Customer Service Agent. Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Science, Rivers State University of Port Harcourt. AI-training focus includes data types such as Text.

Labeling Experience

Customer Service Agent

Text

As a Customer Service Agent and resolution team lead, I handled customer inquiries and led the resolution of complaints. My responsibilities included guiding the support team and ensuring prompt solutions to customer issues. The position required communication, leadership, and a deep understanding of procedures. • Managed customer relationships and resolved service issues efficiently. • Provided leadership to the customer support team in remote settings. • Coordinated the escalation and follow-up of unresolved matters. • Ensured compliance with company policies and documentation standards.

2023 - Present

Education

Work History