Google IT Support Professional Certificate (In Progress, 2026).
Currently completing Google IT Support Professional Certificate coursework that includes technical support fundamentals and hands-on labs. The labs cover Linux command line operations, Active Directory, DNS/DHCP configuration, and network troubleshooting scenarios. The experience involves processing structured troubleshooting information to determine correct system configurations and resolutions. • Studying technical support fundamentals, system administration, and IT security topics. • Hands-on practice with Linux command line, Active Directory, and DNS/DHCP configuration. • Applying systematic diagnostics to resolve hardware and software issues. • Performing network troubleshooting based on observed symptoms and expected behaviors.