A
Ambrose Ali University
BSc, Economics
BSc
2013 - 2017
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Freelancer Overview
IT Support Specialist with 7+ years of experience delivering advanced technical support, system administration, and workflow evaluation across diverse IT environments. Skilled in prompt creation, artifact assessment, and data labeling processes to ensure accuracy and quality in digital projects. Adept at analyzing system performance, documenting technical solutions, and translating complex technical concepts into clear communication for varied audiences. Recognized for driving process improvements, optimizing collaboration tools, and upholding data privacy standards while thriving in dynamic, remote settings. CORE SKILLS • Microsoft 365 Suite (Word, Excel, PowerPoint, OneNote, Outlook, Teams, SharePoint, OneDrive) • Prompt creation & artifact evaluation • Data labeling & annotation workflows • Technical documentation & process optimization • Exchange Online & Teams administration • Security & compliance oversight • Troubleshooting & escalation management • Workflow automation (PowerShell scripting) • Performance monitoring & reporting • Cross-functional collaboration & communication PROFESSIONAL EXPERIENCE Microsoft Technical Support Engineer II (Freelance) Microsoft | Lagos, Nigeria | Aug 2024 – Jun 2025 • Administered Exchange Online, Teams, OneDrive, and SharePoint to optimize collaboration. • Supported custom