Ajish P.

Key Skills

Freelancer Overview

AJISH P A SUMMARY Cloud Support Engineer with proven skills in AWS services, network management, and customer support. Expertise in enhancing system reliability and service availability through proactive monitoring and problem-solving. EXPERIENCE CONTACT Address: Thrissur,Kerala India 680007 Cloud Support Engineer, 12/2021 - Current Phone: +919995554789 UGT Universal GPS Tracker – Dubai - Remote Email: [email protected] “Provided customer and technical support for AWS-hosted GPS tracking platforms, ensuring uptime, scalability, and secure delivery of real-time tracking services.” LinkedIn | Portfolio | GitHub • Delivered L1/L2 cloud support for global customers, resolving EC2, S3, IAM, and VPC issues impacting GPS data flow, application performance, and client access. SKILLS • Monitored CloudWatch metrics, alarms, and logs to proactively detect disruptions, reducing downtime and latency incidents. • Cloud computing: AWS (EC2, S3, • Supported RDS (MySQL/PostgreSQL) databases, managing backups, security, IAM, VPC, RDS, CloudWatch, ELB, and performance tuning for high availability. Auto Scaling, Lambda, API Gateway) • Assisted customers with API integrations between GPS devices and AWS- • Networking: Cisco routers and hosted applications, improving interoperability and user experience. switches • Managed IAM roles, policies, MFA, and user permissions, ensuring client • LAN/WAN and TCP/IP accounts followed AWS security best practices. • VPN and firewalls • Deployed and