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Freelancer Overview
Aishat Shobowale Customer Service Advisor Email: [email protected] | Phone: 07366542426 PROFESSIONAL SUMMARY Results-driven Customer Service Professional with extensive experience in contact centre environments, specializing in first-contact resolution, CRM management, and complaint handling. Proven ability to manage high-volume inbound/outbound communications while maintaining GDPR compliance and data security. Adept at using AI tools, digital platforms, and banking systems to enhance customer experience. Seeking to leverage expertise in business banking support, payments, online banking, and customer query resolution as a Service Centre Consultant. CORE SKILLS • Customer Service: First-Contact Resolution, Complaint Handling, Inbound/Outbound Calls, Email Management, Vulnerable Customer Support • Compliance: GDPR Compliance, Data Security & Integrity, Financial Services Support, Record Keeping • Digital & Technical: CRM Systems, AI Tools & Digital Platforms, Microsoft Office Suite, Online Banking Systems • Professional Skills: High-Volume Call Management, Time Management, Adaptability & Resilience, Verbal & Written Communication, Problem-Solving PROFESSIONAL EXPERIENCE Customer Service Representative – 234 BITES, London | 2023 – 2025 • Resolved 85% of customer complaints at first point of contact, exceeding the 80% corporate target and reducing repeat contacts. • Managed inbound/outbound customer communications via phone and email, ensuring timely and accurate resol