Aishat A.

Key Skills

Software

Other

Top Subject Matter

English Language

Writing

Research

Top Data Types

Text

Document

Top Task Types

No task types listed

Freelancer Overview

Customer Success & Onboarding Specialist (Remote) — ProEduTech Solution Limited. Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Master of Business Administration, Al-Hikmah University (2025) and Bachelor of Science, University of Ilorin. AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Customer Success & Onboarding Specialist (Remote) — ProEduTech Solution Limited

OtherText

Reviewed and edited large volumes of client-facing written communications for tone, clarity, accuracy, and compliance with published guidelines. Performed structured quality assessment and consistency checks on customer messages, onboarding content, and internal summary outputs. Flagged issues and ensured information quality through documented feedback processes. • Assessed text quality for clarity, guideline compliance, and professional standards • Produced written summaries of client feedback with consistent quality criteria • Maintained detailed CRM documentation supporting QA and reporting • Created reusable templates and process documents to improve response quality

2024 - 2025

Administrative Assistant — AFP, Julius Berger

OtherText

Prepared and reviewed official correspondence and administrative documents with a focus on accuracy and quality control. Supported document quality review processes by checking content correctness and adherence to professional standards. Conducted consistent evaluation of written outputs to ensure they met required criteria for reporting and administration. • Reviewed official documents for accuracy and quality • Supported administrative document quality control workflows • Ensured consistency with professional and SOP-aligned standards • Contributed to accuracy-focused documentation practices

2024 - 2024

Customer Support Representative (Remote) — ASAP Tickets

OtherText

Handled high volumes of written customer communications, applying structured workflows to evaluate communication quality and resolve issues. Documented interactions for reporting and quality assurance, following detailed SOPs in a fully remote setting. Evaluated team communication to identify inconsistencies and recommend targeted improvements. • Reviewed and managed customer communication outputs using SOPs • Logged interactions for QA and reporting purposes • Assessed communication consistency and quality across team exchanges • Recommended improvements based on identified inconsistencies

2022 - 2023

Education

Work History