Ahmed M.

Key Skills

Software

Other

Label Studio

CVAT

Top Subject Matter

General business operations and customer support data

Customer support and customer records

Top Data Types

Text

Image

Video

Top Task Types

Classification

Bounding Box

Polygon

Entity (NER) Classification

Point/Key Point

Freelancer Overview

Virtual Assistant and Data Annotator at Diamond Tissue Manufacturing (Johannesburg, GP). Brings 2+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes National Diploma, University of South Africa (2023) and Secondary School Certificate, Johannesburg Secondary School (2015). AI-training focus includes data types such as Text and labeling workflows including Classification.

Labeling Experience

Customer Support Representative at Driopro (Yummy Snacks) (Johannesburg, GP)

OtherTextClassification

Provided customer support that included maintaining and processing accurate customer records, supporting structured data handling. Trained new employees on customer service procedures and company protocols to ensure consistent handling of information. Supported internal process improvements to increase efficiency and accuracy in customer request resolution. • Maintained accurate customer records and processed requests efficiently. • Assisted customers with inquiries, transactions, and issue resolution. • Collaborated with internal teams to enhance support processes. • Trained new employees on customer service procedures and protocols.

2025 - 2026

Virtual Assistant and Data Annotator at Diamond Tissue Manufacturing (Johannesburg, GP)

OtherTextClassification

Served as a Data Annotator, supporting text-based data organization and preparation for downstream use. Handled related administrative and customer-facing tasks that complemented annotation work. Helped maintain accurate records to support daily operations and informed decisions. • Organized workflows and maintained accurate records. • Managed client scheduling and email correspondence. • Supported content creation and social media engagement. • Conducted market research to support business decisions.

2025 - 2025

Education

Work History