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Availableonlineatwww.sciencedirect.com Availableonlineatwww.sciencedirect.com Available online at www.sciencedirect.com ScienceDirect ProcediaComputerScience00(2025)000–000 ProcPedroiac eCdoiamCpuotmerp uStceirenScceie 2n7c0e (0200(2250)2 550)0070–05–001060 www.elsevier.com/locate/procedia www.elsevier.com/locate/procedia 29thInternationalConferenceonKnowledge-BasedandIntelligentInformation&Engineering 29thInternationalConferenceonKnowledge-BasedandIntelligentInformation&Engineering Systems(KES2025) Systems(KES2025) Modern Mobile Apps for Visitor Guidance: The Perspective of Modern Mobile Apps for Visitor Guidance: The Perspective of World’s Leading Art Museums World’s Leading Art Museums MichałGracel,JakubSwacha ∗ MichałGracel,JakubSwacha ∗ DepartmentofInformationTechnologyinManagement,UniversityofSzczecin,Cukrowa8,71-004Szczecin,Poland DepartmentofInformationTechnologyinManagement,UniversityofSzczecin,Cukrowa8,71-004Szczecin,Poland Abstract Abstract Aftertheinitialexcitementofwhatthemobiletechnologiesoffertomuseumvisitors,foranumberofreasons,manymuseums Aftertheinitialexcitementofwhatthemobiletechnologiesoffertomuseumvisitors,foranumberofreasons,manymuseums intheworldcanceledoratleastreducedinfunctionalitytheirmobileappsforvisitorguidance.Conversely,therecentpandemic intheworldcanceledoratleastreducedinfunctionalitytheirmobileappsforvisitorguidance.Conversely,therecentpandemic strengthenedtheinterestinself-guidedtoursforwhichmobileappsprovideaconvenientsolution.Inthispaper,