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Freelancer Overview
Afeez Yusuf Cardiff, United Kingdom | 07769398687 | [email protected] Professional Profile Experienced IT Support and Customer Service professional with a strong background in technical support, application management, customer engagement, and data management. Holds an MSc in Management and an HND in Computer Science with proven ability to deliver effective technical solutions, manage customer relationships, and support operational efficiency. Skilled in remote collaboration tools, software support, communication, and AI content evaluation within fast-paced and multicultural environments. Professional Experience IT User Support (Data and Software Management) – University of South Wales, United Kingdom November 2024 – Present (cid:127) Provide technical support to staff and students by resolving software, hardware, and connectivity issues. (cid:127) Support data and software management activities to maintain accurate digital records and smooth operations. (cid:127) Assist users with Microsoft Teams, Zoom, and Google Workspace to improve collaboration and productivity. (cid:127) Maintain IT support documentation and monitor service requests to ensure timely issue resolution. Senior Customer Service Representative (Remote) – Integra Ltd September 2023 – October 2024 (cid:127) Handled customer enquiries and complaints professionally through remote communication channels. (cid:127) Maintained accurate customer records using CRM systems and digital support tools. (cid:127)