Analyst - OTC Fulfillment (GenAI automation solution for daily request handling)
Worked on a GenAI automation initiative that reduced and streamlined a large volume of daily requests through automated processing. Involved creating and refining prompts/workflows used by the GenAI solution to handle operational request intake and execution. Supported ongoing operational improvements by validating the automation’s outputs against team needs and SLAs. • Designed prompt/workflow logic for handling 1,000+ daily requests • Streamlined order-to-cash / entitlement-related operational request processing • Coordinated with cross-functional teams to incorporate automation into existing Salesforce-driven processes • Improved productivity by reducing manual handling of repetitive requests