Text Categorization and Quality Assurance Annotation
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RLHFServed as a Text Annotation and Quality Assurance Specialist handling large-scale data labeling, categorization, and text evaluation workflows. Project Scope & Tasks Performed: • Text Categorization & Labeling: Analyzed and categorized thousands of unstructured user inputs and support tickets into strict taxonomic buckets (e.g., system anomalies, payment gateway failures, network service disruptions). • Response Evaluation & RLHF: Reviewed and annotated written responses for semantic accuracy, strict formatting guidelines, and appropriate conversational tone within database workflows. • Rubric & Guideline Creation: Authored comprehensive operational job guides and onboarding documentation, translating complex system rules into structured, error-free annotation guidelines. Project Size & Quality Measures: • Handled high-volume data streams of hundreds of interactions weekly. • Led training and calibration sessions for team members, enforcing strict compliance with quality metrics and procedural protocols to maintain a 95%+ data accuracy threshold.