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Freelancer Overview
PROFESSIONAL SUMMARY Enthusiastic and customer-focused professional seeking a Customer Service Intern role at Marhaba Group. Passionate about delivering exceptional service experiences, resolving inquiries efficiently, and maintaining a positive, professional attitude. Adept at multi-tasking, administrative coordination, and working collaboratively in fast-paced environments. Eager to contribute to a dynamic team while developing expertise in auction processes and client relations. KEY SKILLS WORK EXPERIENCE Customer Service Representative | Sokem supermart Nig. | Jan 2023 – Jun 2024 — Remote Responded to customer inquiries via phone, email, and live chat, achieving consistent satisfaction ratings. Provided accurate product information and guided customers through purchase and return processes. Directed complex issues to relevant departments and followed up to ensure resolution. Maintained detailed records of customer interactions and escalations in CRM software. Administrative Assistant (Part-time) | Bolly service Ltd. | Jun 2022 – Dec 2022 — On-site Assisted the operations team with scheduling, filing, and day-to-day coordination tasks. Handled incoming calls and emails, maintaining a professional and friendly tone at all times. Supported management with data entry and preparing reports for weekly team reviews. EDUCATION Higher National Diploma in Business Administration | State Federal school of statistics. | 2019 – 2022 Graduated with honors; coursework in co