Ademola O.

Key Skills

Software

OneForma

Top Subject Matter

No subject matter listed

Top Data Types

Document

Top Task Types

Transcription

Freelancer Overview

Resume Ademola Olusanya 25 st bartholomews drive Salford, United Kingdom Email: [email protected] Professional Summary Experienced professional with a strong background in hotel management and modern IT support services. Skilled in customer service, team leadership, operations management, troubleshooting, system maintenance, and technical support. Adept at managing day-to-day business operations while ensuring excellent customer satisfaction and efficient technolog solutions. Work Experience Hotel Manager Watch Tower hotels and Gateway hotel Nigeria | 1994 – 1999 Key Responsibilities: Managed daily hotel operations including front desk, housekeeping, reservations, and guest services. Supervised and trained hotel staff to maintain high service standards. Handled customer complaints and resolved issues professionally. Managed budgets, scheduling, inventory, and supplier relationships. Ensured compliance with health, safety, and hospitality regulations. Increased guest satisfaction through efficient service delivery and operational improvements. Achievements: Improved customer satisfaction and repeat guest bookings Successfully managed hotel operations during peak occupancy periods. Reduced operational costs through better resource management. IT Support Specialist / IT Personnel Various IT Roles | 2023 – Present Key Responsibilities: Install, configure, and maintain computer systems and applications; troubleshoot desktop, laptop, printer, and internet connectivity issues; su

Education

Work History