Ademilola T.

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Freelancer Overview

ADEMILOLA TOBI Phone: 08161531946 | Email: [email protected] Location: Imo State, Nigeria Professional Summary IT Support and Computer Technician with experience in computer maintenance, network support, technical troubleshooting, and online operations. Skilled in hardware repair, digital communication, data analysis, remote collaboration, and customer support. Proven ability to manage maintenance operations and improve reporting efficiency. Work Experience Computer Technician / Head of Maintenance – BOFEDAT RESOURCES (Nov 2019 – Present) Lead maintenance and technical support activities. Support networking and system operations. Repaired approximately 169 computers. Provided technical assistance to over 83 customers. Performed hardware diagnostics, repairs, and software installations. Online Betting Intern – BET9JA (May 2022 – Present) Created weekly dashboards in Excel/Google Sheets to track user signups and churn. Used SQL queries to pull retention data and reduce report preparation time from 4 hours to 45 minutes. Developed an FAQ document that reduced repeat support tickets by 18%. Education Higher National Diploma (HND), Computer Science Southern Nigeria Institute of Institution Technology, 2019 National Diploma (ND), Computer Hardware Southern Nigeria Institute of Institution Technology, 2016 Certifications CompTIA A+ Google IT Support Professional Certificate Google Data Analytics Certificate CertiProf Remote Work Professional Certificate HubSpot Content Marke

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