Workforce Operations & Reporting at Guaranty Trust Bank (GTBank)
Maintained and updated a central staff database, ensuring accurate entry of agent and support-staff records for workforce reporting. Prepared and organized operational reporting outputs by compiling attendance, roster, Real-Time Adherence (RTA), and Operations Trend Report (OTR) data from internal logs. Supported ongoing documentation discipline by verifying records and maintaining operational logs for multiple reporting cycles. • Data entry and record management for 300+ agents. • Compilation of attendance, roster, and adherence metrics for reporting. • Documentation and quality checking of staff database and operational logs. • Collaboration with team leads and HR to reflect workforce performance insights.