Acquaye S.

Key Skills

Software

Labelbox

Label Studio

Argilla

Top Subject Matter

Transportation & Logistics Operations

Text Annotation & Response Rating

Customer Service Quality Evaluation

Top Data Types

Text

Document

Top Task Types

Evaluation/Rating

Transcription

Freelancer Overview

AI Data Annotator with 5+ years of professional experience in quality evaluation, structured reporting, and customer operations. Core strengths include text evaluation, attention to detail, and feedback-oriented communication. Education includes BSc, University of Lagos (2025) and Diploma in Data Analysis, Altschool Africa (2025). AI training focus includes text annotation, evaluation rating, and transcription.

Labeling Experience

Assistant Manager — AI-response style evaluation and structured feedback

TextEvaluation/Rating

Reviewed and evaluated 200+ weekly customer interactions by applying critical reading to identify patterns and inconsistencies, then delivered structured feedback. Authored detailed performance reports in clear, precise language for senior stakeholders independently. Maintained 98% customer satisfaction by resolving escalated issues with well-reasoned, structured responses. • Evaluated weekly customer interactions and generated actionable feedback • Drafted performance reports communicated to senior stakeholders • Investigated escalated issues and produced structured resolutions • Sustained customer satisfaction KPI through quality-first responses

2025 - Present

Senior Dispatcher — quality evaluation and structured reporting

TextData Collection

Provided systematic evaluation of daily dispatch operations and escalated issues using critical reading and analysis to ensure accuracy and consistency in outcomes. Produced structured written summaries and operational reports with clear, precise language communicated to stakeholders. Applied quality standards and independent judgment to maintain performance targets under time pressure. • Evaluated dispatch operations for 50+ drivers on a daily basis • Identified patterns and inconsistencies to support corrective action • Authored accurate operational reporting for review and decision-making • Monitored quality and KPI-related performance through written documentation

2023 - 2025

Junior Dispatcher — precision handling of bookings and structured customer communication

TextData Collection

Managed high-volume booking activities requiring strict attention to detail and error-free processing, ensuring consistency of recorded information. Used clear, proactive written communication to improve customer outcomes and repeat engagement. Maintained independent task management while supporting quality expectations in fast-paced operations. • Handled 200+ weekly bookings with zero-tolerance for errors • Produced/used written communication to personalize customer engagement • Supported quality control through meticulous verification of details • Managed tasks independently without supervision

2022 - 2023

Education

Work History