Abolanle D.

Key Skills

Software

Other

Top Subject Matter

Customer support analytics and AI productivity/workflow automation

Legal Services & Contract Review

Regulatory Compliance & Risk Analysis

Top Data Types

Text

Document

Top Task Types

Data Collection

Freelancer Overview

My years of digital operations experience, backed by professional certifications in AI Productivity & Operations and Customer Analytics. In my leadership role at accessBET, I successfully directed cross-functional website launches using Agile frameworks. This hands-on experience involved systematically collecting, cleaning, and structuring high-volume user data to optimize technical system features. I am highly proficient in managing secure digital records and executing repetitive, detail-oriented tagging tasks asynchronously. My unique combination of technical training and 7 years of frontline communication experience makes me a highly reliable asset for maintaining strict data quality standards in remote AI training teams.

Labeling Experience

Customer Support Representative (AccessBet) — 2019–Present; AI-enabled workflow automation using customer feedback data.

OtherTextData Collection

Provided data-driven customer analytics by evaluating user feedback data to identify service trends that reduced ticket escalations. Streamlined repetitive data-entry and workflow steps using AI productivity tools to improve operational turnaround times. Collaborated with cross-functional teams using Agile frameworks and live user-testing data to support website launch efforts. • Worked with high-volume remote support pipelines across chat, email, and phone • Maintained accurate, secure CRM client records for compliance • Onboarded and mentored customer support team members • Used customer insights to optimize service quality and backend efficiency

2019 - Present

Education

Work History