Customer Success & IT Support Specialist
Supported hotel operations by managing daily user provisioning and IT service requests within Microsoft Office 365 and related systems. Installed required software, responded to hardware and software issues, and monitored usage to ensure compliance with internal processes and policies. Coordinated with the marketing team on creative campaigns to improve end-user experiences and digital engagement. • Set up new users daily on Microsoft Office 365 and loaded required software and permissions. • Installed computer programs and supported end-user software needs across company systems. • Managed service calls and improved retention by 70% through prompt issue resolution. • Monitored IT usage to maintain compliance with established processes and guidelines.