R&D Research Lead - Amelia
Led India's agentic AI research and development for Amelia, an enterprise conversational agent. Managed research initiatives and built systems combining natural language understanding, generative response generation, and heuristic reasoning. Oversaw development of internal annotation and automation frameworks that supported data generation and operational workflows. • Researched and productionized agent versions 2 through 4 • Led NLU, generative, and heuristic responder components • Built an agent dashboard and annotation/data workflows • Developed conversational NLP and reasoning capabilities