Aaliyah C.

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Clickworker

CloudFactory

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Freelancer Overview

Aaliyah Cole 📞 (876) 804-1595 | ✉ [email protected] Remote Customer Service Representative | Sales Agent Professional Summary Highly motivated and results-driven Remote Customer Service Representative and Sales Agent with over 5 years of experience in handling inbound and outbound calls, providing exceptional client support, and converting leads into sales. Skilled in telemarketing, virtual assistance, and online business operations, with strong communication, multitasking, and problem-solving abilities. Work Experience Sales Agent LiveCare Health — Remote Dec 2023 – Mar 2025 ● Handled inbound and outbound calls to engage potential clients. ● Provided detailed information about healthcare services and solutions. ● Converted leads into successful sales, consistently meeting and exceeding targets. ● Transferred qualified clients to nurses for further consultation. ● Maintained accurate records of customer interactions and sales activities. Education & Training Internet Income Jamaica — Kingston, Jamaica Certificate of Completion, 2019 ● Virtual Assistance ● Telemarketing ● Transcription ● Online Freelancing & Business Setup (Fiverr) Skills ● Customer Service & Client Support ● Inbound & Outbound Sales ● Strong Verbal & Written Communication ● Conflict Resolution & Problem-Solving ● Lead Conversion & Upselling ● Time Management & Multitasking

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